Ticket deflection in Jira refers to the process of diverting or redirecting incoming support requests or tickets away from the helpdesk or support team. The aim of ticket deflection is to provide ...

Once you’ve installed the Insights agent and are getting results from your audits, you’ll probably see quite a few Action Items showing up. As you get started, you’ll want to see what kind of items ...

The demand for professionals who can leverage project management tools and Agile methodologies has surged drastically in the technology-driven era. Jira is emerging as one of the most commonly used ...

Ticket deflection in Jira refers to the process of diverting or redirecting incoming support requests or tickets away from the helpdesk or support team. The aim of ticket deflection is to provide ...